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Terms of service

Terms and Conditions

OVERVIEW This website is operated by Skin By Maisha. Throughout the site, the terms “we,” “us,” and “our” refer to Skin By Maisha. Skin By Maisha offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and software, is the property of Skin By Maisha or its content suppliers and is protected by international copyright laws. Unauthorized use or reproduction of any content is prohibited.

Use of Website

You are granted a limited license to access and make personal use of this website. This license does not include any resale or commercial use of the website or its contents. Any unauthorized use terminates the permission or license granted by Skin By Maisha.

Product Descriptions

We strive to provide accurate descriptions of our products and services. However, we do not warrant that the descriptions or other content on this site are accurate, complete, reliable, current, or error-free. If a product offered by Skin By Maisha is not as described, your sole remedy is to return it in unused condition.

Appointments and Services

When booking an appointment for our services, please inform us of any medical conditions during the booking process. On the day of your treatment, avoid sun exposure and alcoholic beverages. Specific treatments may not be advisable for certain medical conditions.

Cancellations and Refunds

We require a 48-hour cancellation notice for all appointments. Failure to provide adequate notice may result in a cancellation fee. For detailed information, please refer to our Studio Etiquette page.

Payment & Refund Policy

We accept major credit cards and other online payment methods through our Shopify platform. All payments must be made in full before services are rendered. Refunds are only issued in accordance with our refund policy. Please review our refund policy for details.

Shipping & Delivery Policy

For physical product purchases, we process orders within 3-5 business days. Shipping times may vary based on location and carrier. Skin By Maisha is not responsible for delays caused by shipping carriers. Customers are responsible for return shipping fees unless the product is defective or incorrectly shipped.

California Consumer Privacy Act (CCPA) Compliance

If you are a California resident, you have the right to:

  • Request access to personal data we collect.

  • Request deletion of your personal data.

  • Opt-out of the sale of personal data (if applicable).

To exercise your rights, please contact us at info@skinbymaisha.com. For more details, review our Privacy Policy.

Limitation of Liability

Skin By Maisha shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from the use of this website or any products/services purchased through it.

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in California.

User Conduct & Prohibited Activities

Users may not engage in:

  • Unauthorized access or use of the website.

  • Fraudulent transactions.

  • Disrupting website functionality.

  • Any activity violating applicable laws.

SMS Terms and Conditions

  1. SMS Consent Communication: Information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

  2. Types of SMS Communications: If consent has been given to receive text messages from Skin By Maisha, messages may be received related to:

    • Appointment reminders

    • Follow-up messages

    • Billing inquiries

    • Promotions or offers (if applicable) Example: "Hello, this is a reminder of your upcoming appointment with Skin By Maisha at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."

  3. Message Frequency: Message frequency may vary. You may receive up to [X] SMS messages per week regarding appointments or account status.

  4. Potential Fees for SMS Messaging: Standard message and data rates may apply, depending on the carrier's pricing plan.

  5. Opt-In Method: Opt-in to receive SMS messages from Skin By Maisha can be done by:

    • Verbally, during a conversation

    • Submitting an online form

    • Filling out a paper form

  6. Opt-Out Method: Opt-out of receiving SMS messages at any time by replying "STOP" to any SMS message received or by contacting us directly.

  7. Help: For any issues, reply with the keyword HELP or contact us directly.

  8. Standard Messaging Disclosures: Message and data rates may apply. Opt out at any time by texting "STOP." For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.

Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website following any changes indicates your acceptance of the new terms.

Contact Information

Skin By Maisha
3623 MacArthur Blvd, Suite D
Oakland, CA 94619
Phone: (510) 336-9860
Email: info@skinbymaisha.com

By using our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.