Frequently Asked Questions
Most facials include a light neck and décolletage massage. During your visit, you will be given a wrap and asked to remove your top. Removing your top is optional; your comfort is our goal.
You must confirm or cancel appointments 48 hours before the scheduled time. All bookings require a deposit of $95, charged 48 hours before your scheduled appointment. If you do not confirm your appointment, cancel in less than 48 hours, or have a no-show, you will still be charged the deposit fee. Please read and sign our 48-Hour Cancellation Agreement at the time of your booking.
Gift certificates and prepaid services will go towards full payment of your missed appointment or late cancellation. To avoid this fee, call our office (510-336-9860) 24/7 and leave a voicemail to cancel your appointment.
For your complete enjoyment and relaxation, please leave your little ones at home. It is your time to relax and escape the “real” world.
15% is a customary tip, but you may, of course, leave more or less, depending on the quality of the service.
Specific treatments may not be advisable for you. If you have any medical conditions, be sure to mention them when you book an appointment. Let us know if you are wearing contact lenses. On the day of your treatment, try to stay out of the sun and avoid alcoholic beverages.
We avoid using pumpkin peel during your treatment if you:
• Have allergies or are sensitive to alpha-hydroxy products
• Are using a prescriptive topical or cream
• Have extreme skin conditions, such as rosacea or open lesions
• Had recent plastic surgery or a medical procedure
• Are pregnant, or planning to become pregnant
• Have or will have frequent sun exposure
• Are taking an antibiotic known to cause sun sensitivity
We accept the following forms of payment:
• Credit Cards (Visa, MasterCard, Discover)
• Debit Cards
We love pets; however, some guests may be allergic to them. Please leave them at home.
We ask that you do not wax or shave your face one day before your appointment.