Frequently Asked Questions

At Skin by Maisha, we’ve designed a comprehensive tiered treatment system encompassing ten distinct levels of facial treatments. We craft each level to expand the range of skincare modalities and treatments, allowing you to experience any of them, from our standard facial at Level 1 to our most sophisticated and comprehensive treatment at Level 10.


Customized Care at Every Step

•    Personalization: We meticulously tailor each level of treatment to suit your skin, ensuring gentle and effective care perfectly. Whether you start with our Basic Facial or advance to higher levels, your treatment is custom-fitted to meet your specific skin needs and concerns.

•    Advanced Modalities: By selecting our more advanced levels from 1-10, you access an increasingly broad spectrum of skincare technologies and treatment options. This progression is similar to enhancing your hair care routine with specialized shampoos or opting for a full-service car detail over a basic wash.


Flexibility to Fit Your Lifestyle

We structure every level to accommodate different budgets and skincare goals, allowing you to decide how deeply you wish to invest in your skincare journey. Leveling up provides more substantial benefits and results.


Clarity and Comfort in Your Choices

•    Safety and Efficacy: We design all our treatments to deliver improved results safely. Choosing our higher levels allows you to access more benefits and, consequently, better results.

•    Benefits: Rest assured that every treatment level we offer provides valuable benefits. Each enhances your skin’s health and appearance using increasingly comprehensive techniques for more profound and noticeable results.


Our Treatment Levels

•    Beauty Maintenance: Ideal for those seeking essential rejuvenation, this level offers a thorough and effective treatment designed to maintain vibrant, healthy skin.

•    Damage Control: Targets the early stages of skin concerns to manage and prevent further issues, supporting your skin’s health and vibrancy.

•    Skin Reversal and Beyond: Utilizes advanced technology and sophisticated techniques, from this level onwards, to address various skin concerns. These powerful therapies help slow down and reverse signs of aging, reduce discoloration, clear acne, and enhance overall skin health, promoting a rejuvenated, youthful appearance.

Most facials include a light neck and décolletage massage. During your visit, you will be given a wrap and asked to remove your top. Removing your top is optional; your comfort is our goal.

You must confirm or cancel appointments 48 hours before the scheduled time. All bookings require a deposit of $95, charged 48 hours before your scheduled appointment. If you do not confirm your appointment, cancel in less than 48 hours, or have a no-show, you will still be charged the deposit fee. Please read and sign our 48-Hour Cancellation Agreement at the time of your booking.

Gift certificates and prepaid services will go towards full payment of your missed appointment or late cancellation. To avoid this fee, call our office (510-336-9860) 24/7 and leave a voicemail to cancel your appointment.

For your complete enjoyment and relaxation, please leave your little ones at home. It is your time to relax and escape the “real” world.

15% is a customary tip, but you may, of course, leave more or less, depending on the quality of the service.

Specific treatments may not be advisable for you. If you have any medical conditions, be sure to mention them when you book an appointment. Let us know if you are wearing contact lenses. On the day of your treatment, try to stay out of the sun and avoid alcoholic beverages.

We avoid using pumpkin peel during your treatment if you:

•    Have allergies or are sensitive to alpha-hydroxy products
•    Are using a prescriptive topical or cream
•    Have extreme skin conditions, such as rosacea or open lesions
•    Had recent plastic surgery or a medical procedure
•    Are pregnant, or planning to become pregnant
•    Have or will have frequent sun exposure
•    Are taking an antibiotic known to cause sun sensitivity

We accept the following forms of payment:

• Cash
• Credit Cards (Visa, MasterCard, Discover)
• Debit Cards

We love pets; however, some guests may be allergic to them. Please leave them at home.

We ask that you do not wax or shave your face one day before your appointment.