Before Your Appointment

•    If you are not feeling well, please reschedule your appointment.
•    We require that you pay for your service(s) in full 48 hours before your appointment to prevent last-minute cancellations or payments that we cannot process.
•    Please confirm or cancel 48 hours in advance of your appointment to avoid a cancellation fee.
•    Before your appointment, please complete the following forms (if applicable):
          •    Skin Assessment (New Clients Only)
          •    Medical History Form (New Clients Only)
          •    48-Hour Cancellation Agreement (New Clients Only)
          •    Services Consent Form (All Clients)
          •    Waiver of COVID-19 Liability (All Clients)

If you fail to complete the required forms before your appointment, you will need to complete them in the studio. Completing the forms in the studio will cut into the timing of your service, and we are unable to extend your appointment time due to our strict procedures.


The Day of Your Appointment

•    Please arrive 15 minutes before your scheduled appointment to check-in. If this does not work for your schedule, we need a 48 hour advance notice to avoid cancellation fees. We may need to reschedule your services as our appointment times are carefully managed and staggered.
•    We will conduct a health and temperature check outside of the studio at your check-in time. 
•    If your temperature is at or above 100.3 degrees, we apologize, but we cannot allow you in the studio.
•    After check-in, if we are assisting another guest, we ask that you utilize our outdoor seating or your vehicle until we call you in to start your appointment.
•    Please wear a face mask to your appointment and keep it on until we guide you on when to remove it.
•    We cannot allow anyone in the studio without an appointment. We ask that you please do not bring any family members or other guests to your appointment.
•    After your appointment, our staff can help you with products in our retail area.

Pick Up or Shipping is available for all products
•    Studio pick-up hours are Monday-Friday, 9:00 am – 5:30 pm, and Saturday, 8:00 am – 2:00 pm
•    We only accept contactless payments at the studio (Debit and Credit cards, tap to pay, etc.)
•    We do not accept cash payments

•    Our staff has regular health screenings.
•    We wear masks, face shields, gloves, and eye protection for everyone’s safety.
•    We are sanitizing between every client, including our treatment rooms, restrooms, front desk, and retail areas.
•    We swapped some of our linens, sheets, and protective covers in the treatment rooms with plastic covers to be even more hygienic.
•    We provide sanitized flannel sheets for warmth if needed.
•    We are keeping it minimal. You may notice we’ve paused on our product testers and complimentary refreshments. Cups for water are available upon request.
•    We ask that you adhere to social distancing inside our studio common areas.